Admin Manager

Listing reference: aforb_000352
Listing status: Online
Apply by: 29 May 2023
Position summary
Industry: Financial Services
Job category: Administration
Location: Sandton
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
To manage a portfolio of Funds / clients and ensure all work is done according to SLA and within AF Processes and according to best practice and to ensure client needs are met. To lead a team of people, to grow and develop them in their careers and to ensure they are fulfilling their requirements.
Job description

Key responsibilities
·       Manage Budgeting Processes incorporating managing headcount, annual fee increases for admin only clients, revenue leakage and billing opportunities
·       Achieve average of 8 on NPS across Funds
·       Reduction in escalations from clients by monitoring and driving SLA in team
·       Increase in the number of tasks processed that require no manual intervention from AF resources
·       Data cleanup themes on member & fund level identified and plans in place to correct.
·       Ensuring operational excellence of all processes by maintaining and managing oversight of the team



Minimum requirements

Education
·       Matric – Essential
·       Diploma: Financial Planning / Retirement Funds or equivalent – Essential

Experience
·       3 – 5 years managing people and 7 years’ industry experience – Essential

Skill level
·       Professional knowledge of theory and techniques in a specialized field, or knowledge of a number of fields, acquired through tertiary education and/or considerable experience

Competencies

Business skills
·       Adaptability and Flexibility
·       Business relations
·       Decision Making and Judgement
·       Process Management

Functional skills
·       Accountability and Dependability
·       Planning and Organizing
·       Problem Solving
·       Customer Focus

Leadership skills
·       Change Management
·       Coaching and Mentoring
·       Driving Performance
·       Motivating and Inspiring

People skills
·       Collaboration and Partnering
·       Communication
·       Developing Others
·       Empowering Others

Core competencies
·       Change ability
·       Creative and Innovative Thinking
·       Initiative
·       Learning Agility